![]() The unique feature that it provides is the ability to use older chat services with their client. Trillian’s roots lie in connecting multiple messengers together. (available only On Cloud – limited features) Rich media files can be viewed online with Apps.ĥ. Video Conferencing can be used effectively to conduct productive meetings. Adding Users to Office Chat network, creating Private Groups, managing compliance and retention policies for private groups, sharing rich media files without size restrictions help to create an efficient workplace that relies on seamless communication. Office Chat can be used to effectively replace unproductive emails. As compared to emails, Trillian does help with third-party integration services like Skype, Facebook Messenger, Jabber, etc, but each time you reset your password you lose all your account information. We tried using Trillian on various platforms and found that message receiving is delayed frequently. The restrictions to share larger files on the Cloud model is limiting (Trillian restricts files sharing to 25MB only). Trillian resets all Third Party Applications when you reset password make your network much more secure. All messages exchanged and files shared on Office Chat are encrypted in transit (TLS/SSL) and at rest (256-bit AES encryption). Office Chat offers features such IP Whitelisting, Audit logs, Security Logs, User device management, Two-factor Authentication, etc. HIPAA compliance, retention and LDAP features are limited only to the On Premise model. Though user device management is available, no history is maintained about users and their access to the network with the cloud model. Features such as Audit Logs and Security Logs are absent. Trillian offers very limited admin controls over its cloud-based network. Features such as priority messaging, default groups and admin announcements enhance the usability of Office Chat.ģ.Controls and Security: Office Chat vs. The File storage for Office Chat is 25 GB for Startup and Business plans and 100 GB for Enterprise and HIPAA/BAA plans. Video Conferencing (currently available via third party application) and Audio Calls are new features that can be added. Third party integration is possible with application such as Zendesk,, GoTo Meeting, Mail Chimp, etc. Office Chat users access the same features – such as emoji, GIFs, etc. Office Chat help articles include videos and step-by-step guides for users. Users can reach out to support via forms on the website, too. Office Chat provides support 25×7 via Live Chats and emails. Files sharing is limited to 25MB and larger files cannot be shared. Also, policies for different groups can be set. The features that we liked in Trillian are that Message History is searchable and there is no Message History limit. Video conferencing is not available with Trillian, athough third party integration is available with applications such as Skype, Jabber and Facebook Messenger. These features are exclusive only to Windows Desktop App and the browser-based versions. For example, Trillian Android App does not offer GIFs or emojis. The features on most of the clients are limited. Trillian offers their services for Desktop (Mac, Windows), Mobile (Android and iOS) and Web browsers. We tried to explore more help articles and found that the knowledge base is generally for the Trillian Server clients and you will often not find help articles for Platforms such as Mac, Android or iPhone. Our team was also unable to find any video tutorials or guides to help us with the setup. There is no provision for phone-based support, live chat or an email address where users can send their queries. Support for all Trillian services is through an online form. Though new groups can be created with ease, group management features by the admin are limited. Group chats here are of two types: Private Groups and Public Groups. Limited user management features are available for the admin. Without the bulk CSV upload feature, this becomes much more time consuming as usernames for each new user must be added manually. ![]() Users can be invited to Trillian using email ID, bulk invite or ‘adding without invite.’ Inviting users with email ID ending in the company domain works well, but if you have to add users who do not have company emails it is tedious. We tried to onboard 50 users on both Office Chat and Trillian accounts. The parameters we compared for the software applications were:įor the course of this evaluation, we created free accounts on both Office Chat and Trillian to test their features. We decided to compare Trillian for Business and Office Chat on various factors to determine which one fares better as a business communication application. Released in 2000 as a freeware IRC client, Trillian has come a long way and now focuses majorly on business instant messaging. Trillian is one of the oldest Instant messaging service still available.
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